At AnySearch, we want you to be satisfied with our service. This policy outlines how refunds are handled.
1. Refund Eligibility
We offer refunds under the following circumstances:
- Technical issues - If our Service is unavailable for more than 24 consecutive hours due to technical issues on our end
- Billing errors - If you were charged the wrong amount or were charged after canceling your subscription
- Unauthorized charges - If charges appear on your account that you did not authorize
- Service not as described - If our Service materially differs from what was advertised
2. Eligibility Exclusions
Refunds are generally NOT available for:
- Change of mind - If you decide you no longer want the Service after using it
- Partial month usage - If you've used the Service for part of a billing period
- Pro-rated refunds - We don't offer pro-rated refunds for unused time on monthly plans
- Non-technical dissatisfaction - If the Service works as described but doesn't meet your expectations
3. How to Request a Refund
To request a refund:
- Email support@agentsearch.tech with your account email and reason for refund
- Include any relevant details (billing receipts, error messages, etc.)
- Allow up to 5 business days for us to review your request
- You'll receive an email confirmation once your request is processed
4. Refund Processing
- Approved refunds are processed within 5-10 business days
- Refunds are credited to the original payment method
- Processing times may vary depending on your payment provider
5. Subscription Cancellation
You can cancel your subscription at any time from your dashboard or by contacting support. Upon cancellation, your subscription remains active until the end of your current billing period. We do not provide refunds for unused time remaining in the billing period.
6. Free Trial Policy
If you start a free trial and choose to upgrade to a paid plan, you have 7 days to cancel and request a full refund before your trial ends. After the trial ends and payment is processed, our standard refund policy applies.
7. Exceptional Circumstances
In exceptional circumstances (medical emergency, financial hardship, etc.), we may consider refund requests outside standard policy. Contact support@agentsearch.tech with your situation and we'll do our best to help.
8. Contact Us
For refund requests or questions about this policy:
Email: support@agentsearch.tech
Response time: Within 2 business days